Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This EXCLUDES personalised or custom made to order items unless faulty.

Faulty items we must be contacted within 14 days of receipt, tags must be still attached. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, in its original packaging and must not be personalised or a custom made to order product unless faulty. You’ll also need the receipt or proof of purchase.

To request a return, you can contact us at flossylousboutique@hotmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at flossylousboutique@hotmail.com

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Refunds will not be not approved on personalised items, we will issue replacements for returned items unless otherwise agreed. Please remember it can take some time for your bank or credit card company to process and post the refund too.  

Personalised & made to order items will be replaced and not refunded. 

Items that we are unable to replace due to stock or other issues will be refunded as a gift card only.