Shipping & Turnaround
Turnaround
Turnaround times can always be found on the banner at the top of the website.
Turnaround time is currently 7-10 working days*
Please ensure you have given yourself enough time to place your order if needed for a certain date.
All orders will be shipped within turnaround times but please note you need to add on time for the courier shipping time as well once your order has left us.
If orders get delayed you will be contacted to be made aware of this delay via email.
*working days are mon-fri excluding bank holidays
Shippment
We have a set postage which is 2-4 days after dispatch of your order.
We cannot guarantee that your order will arrive within 2-4 days even if the courier states this. The courier website will break down their timescales for delivery which is usually we ‘aim to deliver’
Orders are dispatched 9am-6pm daily after our turnaround time. As an example if you order on a Wedneday, this may de dispacthed on a Monday and the parcel is taken to our courier between 9am-6pm, if the courier has already picked up the parcels from the parcel shop on that day, then the courier will not pick up until the next day. We don't know the information of what time the couriers pick up from the parcel shop.
Please feel free to contact us regarding delivery if you're needing an item urgently and we might be able to help.
ORDER STATUS IS ONLY UPDATED ONCE YOUR ORDER HAS BEEN SHIPPED.
Postal Delays
Once we pass your order to our courier your package is with a different provider. We completely understand delays are frustrating, however once your order is with our courier, any issues need to be investigated by our delivery provider. We are unable to contact them on your behalf to see if they have any other information. Please be assured, we will always do our best to get the issue sorted as quickly as possible for you. All guaranteed dispatch times can be referred to the courier's website.