Terms & Conditions

Last Updated: 04/02/2025

Welcome to Flossy Lou's Boutique! Please read our terms and conditions carefully before placing an order. By purchasing from us, you agree to these terms.

1. General Information

• These terms apply to all sales, whether through our website, social media platforms, or in-person.

• Flossy Lou's Boutique operates as a limited company based in the UK.

• We reserve the right to update these terms without prior notice. The latest version will always be available on our website.

2. Orders

• Personalisation Details: Customers must ensure that all personalisation details (e.g., names, dates, messages) are correct at the time of order. We are not responsible for errors made by the customer during submission.

• Proofs: If a proof is provided, production will only begin once the proof is approved by the customer. Delays in approval may impact delivery times.

• Custom Designs: Custom designs are subject to additional fees, which will be communicated before production begins.

3. Payment

• Full payment is required at the time of order. Orders will not be processed until payment is received.

• Accepted payment methods include [e.g., credit/debit card, PayPal, etc.].

4. Production & Turnaround

• Standard turnaround time is [insert time frame, e.g., 1-3 working days] for non-custom orders and [insert time frame, e.g., 5-7 working days] for custom items.

• Turnaround times are estimates and may vary during peak periods (e.g., Christmas).

5. Delivery

• We offer UK shipping via Evri. Shipping costs are calculated at checkout.

• Lost or Delayed Items: We are not responsible for delays caused by couriers. However, we will assist in resolving issues where possible.

6. Refunds and Returns

• Personalised Items: Due to the bespoke nature of personalised products, we cannot accept returns or offer refunds unless the item is faulty or we made an error.

• Non-Personalised Items: Returns are accepted within 14 days of receipt, provided items are unused and in their original condition. Return postage costs are the customer’s responsibility.

• Faulty Products: If an item arrives damaged or faulty, please contact us within 48 hours of receipt with photos of the issue.

7. Cancellations

• Orders for non-personalised items may be cancelled within 24 hours of purchase.

• Personalised or custom orders cannot be cancelled once production has begun.

8. Intellectual Property

• All designs, graphics, and content remain the property of [Your Business Name].

• Customers are prohibited from copying, distributing, or reselling any part of our designs without written permission.

9. Liability

• We are not liable for any misuse of our products or damages arising from incorrect application (e.g., for transfers or vinyl). Please follow provided instructions carefully.

• Our liability is limited to the price paid for the product.

10. Privacy Policy

• Personal data collected during the order process is used solely for fulfilling orders and customer communication. For more details, refer to our Privacy Policy [insert link].

11. Governing Law

• These terms and conditions are governed by the laws of England and Wales.

Contact Us

If you have any questions or concerns, please contact us at:

• Email: flossylousboutique@hotmail.com